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AI-Powered Citizen Support Agent
THE PROBLEM
A federal ministry receives 40,000+ citizen enquiries monthly across email, WhatsApp, and walk-ins. Response times stretch into weeks. Staff burn out triaging the same questions.
OUR APPROACH
A multilingual conversational AI agent trained on policy documents and case law. Citizens get accurate answers in seconds. Complex cases route to human caseworkers with full context attached.
OUTCOMES
- →85% of routine enquiries resolved without human intervention
- →Average response time: 14 days → under 60 seconds
- →Caseworkers freed to handle complex policy matters